Frequently Asked Questions

TOPDON is a global automotive technology company that incorporates Innovation, Quality, Durability, and Value into our products. TOPDON sells our products in more than 150 countries, listening to the needs of automotive repair shops and DIY professionals. TOPDON aims to give customers extraordinary value in each tool’s form and function because our products are used to generate a business’s revenue. When our tools make our customers money, or their work process faster, our tool is a success.

Yes! TOPDON products are designed by an elite team of engineers and industry experts to make tools designed with end users in mind. All TOPDON products go through a rigorous quality control process to be ready for strenuous work environments that shops demand. Recently, TOPDON products have won awards for design and value.

TOPDON makes a wide variety of products for the automotive aftermarket industry. Our most significant product lines are our Phoenix scanners and our new ADAS line. The Phoenix scan tools are OE-Level diagnostics tools that offer a variety of functions and can pair with the Phoenix ADAS calibration sets, offering a variety of vehicle coverage for Asian, American, European, and exotic vehicle makes. TOPDON also makes battery repair tools, jump packs, battery testers, key programming tools, power stations, and thermal imaging cameras.

TOPDON is currently developing in-depth video training materials for TOPDON products which are posted on TOPDON’s official YouTube channel. TOPDON is already involved in live training events to equip businesses with the skills to generate new andlong-lasting revenue opportunities.

TOPDON’s products are manufactured in China.

TOPDON’s standard warranty on our products is one full year. As long as users renew subscriptions on certain tools the warranty will continue with the subscription. Certain tools such as the Tornado90000 have a longer warranty.

Below is TOPDON's standard warranty: 

TOPDON warrants to its original purchaser that the company's products will be free from defects in material and workmanship for 12 months from the date of purchase (Warranty Period). For the defects reported during the Warranty Period, TOPDON will either repair or replace the defective part or product according to its technical support analysis and confirmation. TOPDON shall not be liable for any incidental or consequential damages arising from the device's use, misuse, or mounting. 

The best scan tool will depend on your needs and budget. We recommend you check the Topdon diagnostics tool line and compare each product. We recommend the Phoenix series which is best for professional technicians who need advanced scanning and programming capabilities.

TOPDON makes multiple tools that expand the capabilities of Phoenix your scan tool. These tools include the BTMobileProS, the Phoenix ADAS packages, and the T-Ninja Box. The BTMobileProS is an advanced Bluetooth-enabled battery tester that connects to the Phoenix scan tool. TOPDON’s Phoenix scan tools partner with the Phoenix ADAS mobile packages. The T-Ninja Box is the new immobilizer box offering broad programming options for European vehicles.

Yes! TOPDON’s Phoenix Smart and Phoenix Max can both diagnose heavy-duty trucks with TOPDON’s special HD software download.

Yes. Almost all Phoenix scan tools can perform online programming.

Yes. TOPDON makes several products that are equipped for professional key programming. Currently, TOPDON offers the T-Ninja 1000, the T-Ninja Box (our new immobilizer box that pairs with our Phoenix scan tools), and the TOP KEY for simple key duplicates.

The Topdon Tornado90000 can work on 12V and 24V lead acid batteries, and 24V lithium-ion batteries. Subcategories include Wet, Gel, MF, CAL, EFB, WRLA, EFB, and AGM batteries.